Terms of Service

Introduction

Welcome to ViceMe (the "Service"). These Terms of Service (the "Terms") form a binding legal agreement between you and Houzishuohua (Wuhan) Technology Co., Ltd. ("we", "us", "our").

Please read these Terms carefully before using the Service, especially the bolded clauses regarding disclaimers, limitations of liability, and dispute resolution. By clicking "Agree", creating an account, or otherwise using the Service, you acknowledge that you have read, understood, and agreed to these Terms.

If you are under 18, please read these Terms with your parent or legal guardian. If you are under 13 (or the minimum age required in your jurisdiction for online services), do not use the Service.

1. Definitions

1.1 Service — The AI conversation, agent creation and operation, tool invocation, memory and related functionalities we offer via mobile apps, web, API, and SDKs.

1.2 User — Any natural person who registers, signs in to, or uses the Service.

1.3 Input — The text, voice, images, files, and instructions you submit to the AI through the Service.

1.4 Output / Generated Content — Any text, image, audio, action result, or other content generated by the AI in response to your Input.

1.5 Agent — An AI-powered entity you configure within the Service that can invoke tools and autonomously execute tasks.

1.6 Synthetic Content — Content generated by AI algorithms that may differ from real-world information.

2. Acceptance, Modification, and Termination

2.1 By clicking "Agree" or continuing to use the Service, you agree to these Terms.

2.2 We may amend these Terms from time to time. Amendments will be posted within the Service and take effect 7 calendar days after posting. If you disagree, stop using the Service. Continued use constitutes acceptance.

2.3 These Terms terminate automatically when:

You delete your account;
We close your account due to your material breach of these Terms;
We discontinue the Service after reasonable advance notice;
Termination is required by applicable law.

3. The Service

3.1 We provide the Service through mobile apps, web, and other channels. We may add, modify, or retire features at our discretion.

3.2 The Service is intended for users aged 18 or older. Users between 13 (or local minimum) and 17 must use the Service with parental consent and supervision. Users under 13 (or the local minimum age for online services) must not use the Service.

3.3 You acknowledge that, due to network conditions, device performance, and the nature of AI, the Service may be subject to interruptions, delays, or errors. We make reasonable efforts to ensure availability but make no specific service-level guarantees except as required by law.

4. Account Registration and Management

4.1 You may register and sign in to the Service via email + verification code, Google Sign-In, or Sign in with Apple.

4.2 You must provide truthful, accurate, and complete registration information and update it promptly when it changes.

4.3 You are responsible for safeguarding your account credentials (including password, verification code, and trusted devices). All actions taken through your account are deemed your actions, and losses from inadequate safekeeping are your responsibility.

4.4 The account is a licensed use granted under these Terms; ownership of the account remains with us. You must not transfer, lend, sell, or rent your account.

4.5 We may reclaim accounts that have been inactive for an extended period (no less than 12 months), after reasonable advance notice. Reclaimed accounts and their associated data may be deleted.

4.6 You may submit an account deletion request via Settings → Account → Delete Account. Account deletion is irreversible. We will delete or anonymize your personal data within 30 days of deletion, except where retention is required by law.

5. Acceptable Use

5.1 General: You agree to comply with the laws applicable to you and with general standards of online conduct. You may not use the Service to engage in any of the following:

5.2 Prohibited Content

You must not use the Service to create, distribute, or transmit content that:

Is unlawful, infringing, defamatory, fraudulent, harassing, or otherwise harmful;
Sexually exploits or endangers minors;
Promotes terrorism, violence, or self-harm;
Contains hate speech or discrimination based on protected characteristics;
Infringes on the privacy, intellectual property, or other rights of third parties;
Spreads misinformation that may cause material harm.

5.3 Prohibited Technical Conduct

You must not:

Reverse engineer, decompile, or disassemble the Service, its models, or algorithms;
Use crawlers, scripts, bots, or other automated means to access the Service in bulk;
Evade content moderation by using variants, obfuscations, special characters, homophones, or implicit phrasing;
Conduct jailbreaking attacks, prompt injection, role-play manipulation, or data poisoning to make the Service produce restricted content;
Use the Service's Output to train, distill, or develop competing AI products without our authorization;
Exploit any bug, defect, or vulnerability in the Service for improper gain;
Remove, tamper with, or evade any AI-generated content labeling applied by the Service;
Interfere with the normal operation of the Service.

5.4 Prohibited Abuse

You must not:

Maliciously call APIs at excessive rates, perform unauthorized load testing, or otherwise drain Service resources;
Create accounts in bulk or via false identities;
Use the Service for spam, harassment, or unsolicited bulk communication.

5.5 Enforcement: For violations of these Terms, we may, depending on severity, issue warnings, restrict features, suspend service, close the account, or prohibit re-registration. Where conduct may be unlawful, we will preserve relevant records and report to competent authorities.

6. AI-Generated Content

6.1 Input ownership — You retain all rights you have in your Input. You grant us the rights necessary to operate the Service for you.

6.2 Output ownership — As between you and us, all rights, title, and interest (if any) in the Output generated for you belong to you, provided you comply with these Terms.

6.3 Risk disclosure — Due to the inherent characteristics of AI, Output may be inaccurate, incomplete, outdated, or biased. You must independently verify and assume responsibility for any decision or action based on Output.

6.4 No professional advice — Output does not constitute professional advice. For decisions involving the following areas, consult a qualified professional:

Medical, health, medication, mental health, or psychological counseling;
Legal, regulatory, or litigation matters;
Financial, investment, insurance, credit, or tax matters;
Education, employment, or housing decisions;
Any other area requiring professional credentials.

6.5 Similarity — Due to the probabilistic nature of AI models, different users submitting similar Input may receive identical or similar Output. Such similarity does not, by itself, infringe your rights.

6.6 Commercial use — If you use Output commercially, you are solely responsible for evaluating applicable risks (including, without limitation, intellectual property, privacy, and advertising compliance).

7. Labeling of AI-Generated Content

7.1 We label AI-generated content with visible markings (e.g., "AI-generated" labels or watermarks) and may embed implicit identifiers in the metadata of exported files.

7.2 You must not remove, alter, falsify, hide, or otherwise attempt to circumvent any labels applied by the Service.

7.3 When you share Output produced by the Service with third parties or on external platforms, you should make clear to the recipients that the content was AI-generated. You are responsible for any consequences arising from failure to do so.

8. Agents

8.1 Configuration — When you create or configure an Agent, you must ensure that its prompts, configuration, connected tools, and data sources are lawful and comply with these Terms (especially Section 5).

8.2 Tool authorization — Agents may invoke third-party services or accounts (such as calendar, email, file storage, third-party APIs) under your authorization. You acknowledge and agree that:

The Agent will access, read, or write data only within the scope you have authorized;
You are responsible for evaluating the reasonableness of any authorization you grant;
You may revoke any authorization at any time from Settings.

8.3 Autonomous execution — Agents may execute multi-step actions on your instruction (e.g., browsing, sending emails, modifying files). You acknowledge and agree that:

Such actions are performed based on your explicit instructions;
You are responsible for the results of any autonomous action (including emails sent, files generated, or effects on third-party accounts);
For irreversible actions (such as sending email, deleting files, or making payments), we may require an additional confirmation.

8.4 Third-party services — Third-party tools or plugins invoked by Agents are operated by their respective providers and governed by their own terms. In the event of a conflict between such third-party terms and these Terms, the third-party terms prevail within the scope of their service.

9. Data Use and Model Improvement

9.1 Default use — To provide the Service, we process your Input, Output, and conversation context for: generating responses, saving your conversation history, security risk control, and statistical analysis.

9.2 Improvement and training (opt-in) — By default, we do not use your conversation content to train our or any third party's models. If you wish to help improve the Service, you may enable Settings → Privacy → Help improve the product. The option is off by default and can be turned off at any time. When enabled, we will only use your Input and Output after de-identification and anonymization.

9.3 Sensitive scopes — no training — For data accessed by Agents from sources such as calendar, email, files, and contacts, we will not use such data for model training without your additional explicit consent.

9.4 Data deletion and export — You may delete conversations and uploaded files at any time via in-app controls, or email us to request a copy of your personal data. See the Privacy Policy for details.

10. Intellectual Property

10.1 Our rights — All trademarks, logos, UI, model weights, code, documentation, and domains relating to the Service belong to us or our authorized licensors and are protected by applicable laws.

10.2 License to us — You grant us a non-exclusive, worldwide, royalty-free license to use your Input and Agent configurations solely as necessary to operate the Service. This license does not include sublicensing or transfer rights.

10.3 IP complaints — If you believe any content on the Service infringes your rights, please send a notice to hi@viceme.ai with proof of identity, proof of ownership, and a description of the infringement. We will take appropriate action upon verification.

11. Paid Services

11.1 The Service may offer paid features or subscriptions. Detailed pricing, subscription cycles, auto-renewal, and refund rules are set out in our Subscription Terms (if applicable).

11.2 For subscriptions purchased via Apple In-App Purchase or Google Play Billing, auto-renewal and refunds are governed by the relevant Apple/Google policies. You may manage or cancel auto-renewal in your platform account settings.

11.3 Virtual benefits (such as memberships or credits) are non-transferable and not redeemable for cash, except as required by law.

12. Disclaimers and Limitation of Liability

12.1 Force majeure — We are not liable for service interruptions or data loss caused by force majeure events including war, natural disaster, government action, network outage, or regulatory requirement.

12.2 Third-party services — We are not liable for failures, errors, or security incidents of third-party services you access through the Service (including AI models, sign-in providers, payment processors, and third-party tools).

12.3 Your environment — Losses caused by your network environment, device problems (including viruses, theft, or loss) are your responsibility.

12.4 Limitation of liability — To the maximum extent permitted by law, our aggregate liability for any direct, indirect, incidental, or consequential damages arising from your use of the Service is limited to the greater of:

The amount you have paid us for the Service in the 12 months preceding the event; or
USD 50.

Where applicable law mandates otherwise, that law prevails.

13. Minors

13.1 The Service is intended for users 18 or older with full capacity.

13.2 Users between the local minimum age and 17 must use the Service with parental consent and supervision and are subject to age-appropriate feature and time limits.

13.3 Users under the local minimum age must not use the Service. If we identify such an account, we will close it and delete associated data.

13.4 Parental refunds — Where a minor has incurred unreasonable charges without parental consent, parents or guardians may contact hi@viceme.ai with supporting documentation and we will process the request in accordance with applicable law.

14. Complaints and Contact

14.1 Content reports — Tap the "Report" button on offending content in the app, or email hi@viceme.ai.

14.2 Privacy questions — Email hi@viceme.ai.

14.3 Customer support — Email hi@viceme.ai.

We will respond within 30 days (or sooner if required by applicable law such as GDPR).

15. Modification, Notice, and Effectiveness

15.1 Amendments to these Terms will be posted within the Service and become effective 7 calendar days after posting.

15.2 Notices may be delivered through any of the following: in-app pop-up, in-app messaging, push notification, email, or posting on the Terms page.

16. Governing Law and Disputes

16.1 These Terms are governed by and construed in accordance with the laws of the People's Republic of China (excluding Hong Kong, Macau, and Taiwan), without regard to conflict-of-law principles.

16.2 Any dispute arising from these Terms shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to the People's Court of Donghu New Technology Development Zone, Wuhan, China.

16.3 If any provision is found invalid or unenforceable, the remaining provisions remain in full force.

17. Miscellaneous

17.1 Headings are for convenience only and do not affect interpretation.

17.2 We reserve final interpretation rights to the extent permitted by law.

17.3 If you have questions about these Terms, contact:

Company: Houzishuohua (Wuhan) Technology Co., Ltd.
Address: Room 1107, 11/F, Building B, No. 30 Shendun 5th Road, Donghu New Technology Development Zone, Wuhan, Hubei, China
Email: hi@viceme.ai